• All pieces are handmade to order, and our turnaround time is currently 14 days.
• We can usually accommodate urgent orders but please contact us prior to making the order if you require this service. If the early delivery date is not confirmed by us before the purchase we do not guarantee we would be able to get the order to you on time.

Promotional Discount

• If you have a promotional discount please state the event where you received the card and the amount will be refunded.

Making a Purchase

Standard Designs

• The collection of accessories which are exactly as pictured and described on our website are our standard designs.
• To purchase the standard designs please leave the colour box and metal requirements blank, please note that if any modifications are made no matter how slight (i.e. colour or size) your order will be classed as a customised design.

• If you require a design to be customised please make a note of your requirements in the colour box, you may also change the metal colour in the drop down menu in the item description.
• If you would like a bespoke design please use the contact form to discuss your requirements.  

• Tiaras are wrapped with acid free tissue paper in a presentation box, they are posted in protective cardboard outer box.
• Jewellery comes packaged in gift boxes.
• All of our packaging is environmentally friendly
• Orders over £50.00 will be sent using special delivery everything else would be sent using recorded delivery.
• Please contact us if you wish to make multiple purchases and we will combine the postage costs.

   

Standard Designs.

• You may cancel an order for a standard design at any point. 
• If you are unhappy with your purchase from us we will refund standard designs which are purchased through our website.
• Each item must be returned unworn, in its original packaging within 7 days of receipt- buyer is responsible for paying for return postage costs.
• For hygiene reasons, we do not offer a refund for earrings unless they are faulty.
• Please inform us within 24 hours of receiving a damaged item, and we will either refund or replace the piece for you.
• Items must be returned using recorded delivery if the value is less than £50.00 or special delivery if the value exceeds £50.00.
• If the item is damaged during transit the buyer will be responsible for claiming insurance.
• Any item sent back after 7 days will be returned to sender as it would then be considered their property.
• P&P will only refunded if the item is faulty.
• We will refund any postage costs incurred when returning faulty items.

   Bespoke & Customised Designs.

• You may cancel a bespoke order within 7 days of  making it, after this period you will not be entitled to a refund.
• We do not offer a refund for bespoke pieces or designs which have been customised unless they are damaged.
• We are unable to give a refund if you have made an error with your bespoke or customised item so please take care when making your order- if you would like bead samples please contact us.
• Please inform us within 24 hours of receiving a damaged item, and we will either refund or replace the piece for you.
• If the item is damaged during transit the buyer will be responsible for claiming insurance.
• Any item sent back after 7 days will be returned to sender as it would then be considered their property.
• Items must be returned using recorded delivery if the value is less than £50.00 or special delivery if the value exceeds £50.00.
• We will refund any postage costs incurred when returning faulty items.

Quality Control

• We try to ensure that all of our products leave us in pristine condition, if your order is damaged please contact us for a refund or exchange.
• Due to the nature of our designs there will be very slight variations between each piece as each one is handcrafted.
• The materials used to make our pieces may also sometimes vary from the products shown, this is due to our suppliers. We will always endeavour to find the most suitable replacement if a certain material becomes unavailable and we will always notify you of any changes that are made before dispatching the goods.

• Susan York Tiaras do not disclose any information about our customers to third parties.
  

Copyright

• All product designs, photographs and content that appear on this website are the intellectual property of Susan York Tiaras. They may not be copied or used in any way, failure to adhere to this will result in legal action.